Create your account

1. 1

   Open the app

   Tap through the welcome screens.

2. 2

   Enter your phone number

   U.S. numbers must be 10 digits; international numbers need a country code (8–15 digits).

3. 3

   Confirm the code

   Enter the code from the SMS on the Verification Code screen.

4. 4

   Add your name

   A profile photo is optional but helps PROs recognise you.

5. 5

   Add a code, if you have one

   Invited by a friend or a PRO? Enter your promo code or referral code on the last step.

You can browse the app and start building an order before you sign up — the app asks you to create an account at the moment you submit the order, then returns you to your order.

Permissions the app asks for

If you decline location, the app shows a reminder screen. You can still enter your address manually.

Tap the main button on the home map to start. The progress bar at the top of each screen shows where you are.

Step 1 — Describe the problem

Type what you need. You can also:

• attach photos from your gallery,

• record a video in the app,

• record a voice note for PRO.

You must provide either a description or a photo before you can continue — otherwise the app shows *"Please describe your request or add a photo so we can match you with the right pro."*

Step 2 — AI Processing

The app reads your description and suggests the specialization that fits. This takes a few seconds and needs no input from you. If it fails, you simply pick the specialization yourself on the next screen.

Step 3 — Specialization

Confirm the suggested category or choose a different one.

If you started the order from a specific PRO’s page, this screen is titled Confirm PRO instead. If that PRO has no listed specializations, the app offers to create a public order and match you with available professionals in your area.

Step 4 — When to Start

Pick a date and time window. Urgent jobs are marked Urgent on the summary screen.

Step 5 — Make your offer

This is the minimum service fee (MSF) — the amount you are willing to pay a PRO for coming out to you. It covers the PRO’s travel and time; the price of the work itself is agreed with the PRO.

• Set minimum service fee — you name the amount. PROs whose own minimum is at or below your offer will see the job.

• Switch to free estimate — you name nothing. Pros will propose their own fee, and distribution is not limited by MSF.

A higher offer generally gets more responses. If a search times out, the app suggests raising it.

Step 6 — Order Address

Confirm the address on the map, or search for a different one. The map can be moved to fine-tune the pin. After the order is created you can save the address to My Addresses for next time.

Step 7 — Almost Done

The summary screen. Tap any row — description, media, specialization, date, fee, address, promo code — to jump back and edit it. You can also add a promo code here and, if you have favorites, pick a specific PRO. Tap Confirm to publish.

Searching

The app shows a Searching screen (or Contacting PRO when you sent the order to a specific PRO) while it looks for a match. From here you can:

• Review offer — open a PRO’s response and confirm or decline it.

• Decline an offer — declining dismisses it so you can search for other PROs.

• Search all PROs instead — if you addressed one PRO and want to broaden the search.

• Minimize — leave the screen running in the background and use the rest of the app.

When you confirm a PRO, the app notifies them and moves you to order tracking.

If the search times out

You get a Search timed out screen with three options:

1. 1

   Confirm one of the PROs who applied

   Sometimes someone did respond and you just hadn’t looked yet.

2. 2

   Raise your offer and resume the search

   Usually the fastest fix — a higher minimum service fee attracts more responses.

3. 3

   Cancel the order

   It stays in History, and you can recreate the exact same job later without retyping a word.

Tracking an active order

Once a PRO is confirmed you see the job status update in real time as the PRO marks themselves On way and then Arrived. You can message the PRO from the order screen.

The order menu offers Complete Order, Support, and Cancel Order.

If the PRO leaves the job

A PRO left screen appears. You can resume the search for another PRO, or close the order and recreate it later from History.

Confirming completion

When the PRO marks the job as finished, you get a Confirm completion screen.

• Agree that the job is done — the app opens the review screen.

• Not satisfied? Choose to republish the order. That PRO is removed and blocked from this order, and the search starts again.

• Contact support is available on this screen.

Leaving a review

After you confirm completion, rate the PRO and leave a review. Reviews are what other clients see on the PRO’s profile.

Favorites and direct orders

Save a PRO to Favorites from their profile. On the summary screen of a new order you can then send the job to a favorite PRO directly instead of broadcasting it. A direct order goes to that PRO first; if they do not take it, you can still switch to searching all PROs.

Messages

Chat opens per order. For orders created on the ProNextDoor website, chat becomes available only after you open that order in the app.

Promo codes

Add a promo code from your Profile, from the order summary screen, or during sign-up. The app tells you if a code was already used or could not be applied.

Profile

Your name, photo and phone number. The options menu in the top right has log out and delete account.