🔒 PRIVACY POLICY
Last Updated:
June 10, 2025
Effective Date:
June 10, 2025
Company:
Professionals on Demand LLC (a Delaware limited liability company)
DBA:
POD (“POD,” “Company,” “we,” “us,” “our”)
Platform:
The POD mobile application, website, and related services.
1. OVERVIEW
This Privacy Policy explains how POD collects, uses, discloses, and safeguards your information when you use our mobile application, website, and related services (collectively, the “Platform”). It applies to all users, including but not limited to service professionals (“Providers”) and individuals seeking services (“Clients”).
By accessing or using our Platform, you agree that your personal data will be handled as described in this Privacy Policy. If you do not agree, please do not use the Platform.
2. INFORMATION WE COLLECT
We may collect a broad range of information to facilitate, optimize, and secure your experience on the Platform, including but not limited to:
A. Personal Identification Information:
Full name, phone number, email address
Home or business address (if provided)
B. Government or Professional Credentials:
Uploaded documents (e.g., driver’s license, permits, certificates)
Visual identification data and verification snapshots
License numbers and occupational classification data
C. Content Submitted by Users:
Job descriptions and photos
Voice messages and videos
Free-form text, ratings, and reviews
D. Geolocation and Activity Data:
Real-time and historical GPS data
Check-in/check-out timestamps
Movement patterns and usage heatmaps
E. Device and Technical Information:
IP address, device ID, OS type/version, browser type
Crash logs and usage diagnostics
Cookies, beacons, pixels, and session storage data
F. Transactional and Financial Data:
Payment processor metadata (Stripe, PayPal, etc.)
Date, time, and nature of transactions
Dispute and refund history
3. PURPOSES OF DATA USAGE
We collect and use your data for purposes including but not limited to:
Providing access to the Platform and matching Users
Authenticating identities and licenses
Enhancing AI-driven suggestions and automated workflows
Monitoring and improving Platform performance
Facilitating secure communications between parties
Preventing fraud, abuse, or misuse of the Platform
Conducting internal analytics and operational research
Creating marketing campaigns and remarketing audiences
Training machine learning and AI systems using real-world user inputs
You acknowledge and agree that all content and data you submit may be used, in raw or processed form, for any commercial, developmental, analytical, or training-related purpose relevant to our business model, including future technological adaptations.
3A. COMMUNICATIONS AND NOTIFICATIONS
We may send you notifications or communications via:
Push notifications through the mobile app
SMS messages
Email messages
In-app messages or alerts
These communications may include:
Service-related updates (e.g., job confirmations, status changes)
Security alerts and critical notifications
Account-related information (e.g., password resets, verification)
Promotional or marketing messages (if you've opted in or where legally permitted)
You can manage notification preferences through:
Your device settings (for push notifications)
Your account settings within the Platform
The “unsubscribe” link provided in marketing emails
By contacting us at support@podapp.dev
Please note that opting out of essential service notifications may impact your ability to use certain features of the Platform.
4. LEGAL BASIS FOR PROCESSING
We process your data based on the following legal bases:
Your explicit consent to use the Platform
Our legitimate interests in operating and improving the Platform
The performance of a contract (e.g., when a connection is initiated)
Legal obligations, such as fraud prevention or government reporting
5. DATA SHARING AND DISCLOSURE
We may share personal and behavioral data under the following circumstances:
A. With Other Users:
Names, phone numbers, and job-related information may be shared between Clients and Providers once a match is confirmed.
B. With Third-Party Providers:
API vendors (e.g., for maps, payment, translation, verification)
Cloud storage and analytics tools (e.g., AWS, Google Analytics)
Communication tools (e.g., messaging, voice routing)
C. For Legal and Compliance Reasons:
In response to lawful requests from public authorities
To comply with legal process or enforce our Terms
To investigate fraud, harassment, or threats to safety
D. Business Transfers:
In case of merger, acquisition, financing, or sale of assets, your information may be transferred as part of the business deal.
We may also share anonymized or pseudonymized data for commercial research, benchmarking, or publication, unless legally restricted. When required operationally, we reserve the right to share personally identifiable data, including unredacted content, to trusted partners.
6. DATA RETENTION
We retain data for as long as it is:
Necessary for Platform functionality and legal compliance
Required to resolve disputes, enforce rights, or detect violations
Needed to preserve the integrity of our analytics and AI systems
Unless otherwise requested by you or required by law, we may retain de-identified, statistical, or derived data indefinitely.
7. DATA SECURITY
We use physical, technical, and administrative safeguards to protect your data. These may include:
Encryption in transit and at rest
Secure firewalls and role-based access
API-level threat detection and anomaly response
However, no electronic transmission or storage is 100% secure. By using the Platform, you acknowledge and accept this risk.
8. USER RIGHTS
Depending on your jurisdiction, you may have the following rights:
Access your personal information
Rectify incomplete or incorrect data
Delete your personal data
Restrict or object to processing
Port your data in a machine-readable format
All such requests must be submitted to:
📧 support@podapp.dev
We may require identity verification and reserve the right to deny requests where legally justified (e.g., fraud prevention, ongoing investigation).
9. OPT-OUT REQUESTS
You may submit a formal data opt-out request at any time, specifying the type of data and processing activities you wish to exclude. Your request should include:
Your full name and account identifier
The specific data categories you wish to restrict
Whether you wish to delete, anonymize, or restrict use
Send your request to:
📧 support@podapp.dev
We may respond within the legally mandated timeframe (typically 30–45 days). Opting out of certain data processing may render the Platform or certain features partially or fully unavailable.
10. THIRD-PARTY LINKS AND TOOLS
The Platform may contain links to third-party sites or integrate with third-party tools. We are not responsible for their content, privacy practices, or security measures.
Your interactions with such services are governed by their respective terms.
11. CHILDREN’S PRIVACY
Our Platform is intended only for individuals aged 18 years or older. We do not knowingly collect or retain data from minors. If we learn that a minor has submitted data, we will delete it without notice.
12. CROSS-BORDER TRANSFERS
Your information may be transferred to and processed in servers located in the United States and other jurisdictions. These locations may not have data protection laws equivalent to your home jurisdiction.
By using the Platform, you consent to such international transfers.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted with a new effective date. Continued use of the Platform constitutes your acceptance of the updated terms.
14. CONTACT INFORMATION
If you have questions about this Privacy Policy or your rights, you may contact us at:
Professionals on Demand LLC
📧 support@podapp.dev
Delaware, United States